This procedure provides an avenue and directions for students, employees,and other interested parties to officially file a complaint against the school.
The complaint must be submitted to the school Director in writing, dated, and state the nature of the complaint.
All complaints will be discussed and evaluated by the complainant and Director within 10 calendar days of receipt. The minutes of the meeting will be recorded in writing and a copy will be given to the complainant.
If the complaint cannot be resolved to the satisfaction of the complainant it will be forwarded to the School Complaint Committee. The School Complaint Committee will be comprised of a school owner, the Director, an Instructor, and a senior student. The Complaint Committee will meet within 21 calendar days of the receipt of the complaint.
The Complaint Committee will examine the minutes from the initial meeting, and any additional information or evidence that has been submitted in writing. The Complaint Committees will offer a decision on the allegations within 15 calendar days of this meeting.
If the complaint is determined to be valid the Committee will document in writing the steps taken by the school to correct the problem. If the complaint is determined to be unwarranted the Committee will document in writing their findings as to why the allegations were not warranted and a copy will be issued to the complainant.
If after receiving the Committees findings the complainant is not satisfied, they will be advised to contact either the Montana State Board of Cosmetology or the National Accrediting Commission of Cosmetology Arts and Sciences and obtain the correct Complaint Form from that agency.
This last resort should not be exercised until all in school procedures for resolving the complaint are exhausted.
The school will maintain written records of all proceedings in the complainants student file and in a separate file for a minimum of 3 years.